Hi Sundeep, Though I was searching for your contact for a business deal but I honestly found it pretty interesting and speaks of your valuable strengths.
Hi,Sir Mr Sundeep, I am Pawan Poptani, resiend chembur, Mumbai,Proud Citizen of INDIA, I am recieved Samsung E250 cell on prompt basisi higly Disassstisssfieeefd Customeerrr of HOMESHOP18,,,,, I was told That i would recieve a SILVER colour piece i recived a BLACK I hate hate HATE HATE HATE &&&&&& HATe Black colour.... I want a SILVER piece or lese refund my mony with interset swweertg simple solution for my problem PLEASSSSSSSSEEEEEEEEEE ANY BODY READ THIS FWD TO MR SUNDEEP MALOHTRA....... Rgds Pawan POtani below are mumbai nos -std code -022.cell 9819122287 cell phone 3315 noia not working. resi- 25535381/25534836 off-26598100 xtn -5546 26598450 xtn -5546
I have one complaint number 386663 on homeshop18,all your promises seams to be fake the complaint is not yet attended by any one since last 1.5 months time and i chassing with your service team the call center number 18001800918, every executives (Alok, Asahi,Garima) is noting and saying "not problem sir, we have forwarded your complaint and the product will be replaced or you will be refunded the money in full." Ashish, Alok "Our technical people will call you in next 72 hrs....." Garima said "within 2 hrs you will a call"
72 hrs, 2 hrs , by evening etc, but its more than 72 days over the complint is not listen and no solution is provided as now.
I am surprised that such a big brand from the great family of TV18 CNBC.
Please find some time and do focus on what customers are saying.
Dear homeshop18's customer's,i m working with homeshome18 from year back and i saw every customer is happy with the services of my company hs18,i got so much good experience with the cust who are shopping with my company from last 2 years,i can named those customer's but its a huge and giganic list,infact our back-end dept. is woking with us on our operation floor with mr. saurabh srivastave,we have assigned new good team who is handling existing cust's queries and solving their complaint hand to hand,but i agreed 100% cust's are not happy but 98% cust's are happy,and i think its good ratio,,,,,,so dear dissatisfy and frustrated existing cust's keep patience make call between 9 am to 9 pm talk with cust. care and get the date to resolve ur complaint,,,,,and i m personally assuring u,you people will get resolution with the time period to be given....thanks to give ur attention to read this truth
Dear homeshop18's customer's,i m working with homeshome18 from year back and i saw every customer is happy with the services of my company hs18,i got so much good experience with the cust who are shopping with my company from last 2 years,i can named those customer's but its a huge and giganic list,infact our back-end dept. is woking with us on our operation floor with mr. saurabh srivastave,we have assigned new good team who is handling existing cust's queries and solving their complaint hand to hand,but i agreed 100% cust's are not happy but 98% cust's are happy,and i think its good ratio,,,,,,so dear dissatisfy and frustrated existing cust's keep patience make call between 9 am to 9 pm talk with cust. care and get the date to resolve ur complaint,,,,,and i m personally assuring u,you people will get resolution with the time period to be given....thanks to give ur attention to read this truth
Its in Regards with my comment put on 14 novemeber "Hi,Sir Mr Sundeep, I am Pawan Poptani, resiend chembur, Mumbai,Proud Citizen of INDIA, I am recieved Samsung E250 cell on prompt basisi higly Disassstisssfieeefd Customeerrr of HOMESHOP18,,,,, I was told That i would recieve a SILVER colour piece i recived a BLACK I hate hate HATE HATE HATE &&&&&& HATe Black colour.... I want a SILVER piece or lese refund my mony with interset swweertg simple solution for my problem PLEASSSSSSSSEEEEEEEEEE ANY BODY READ THIS FWD TO MR SUNDEEP MALOHTRA....... Rgds Pawan POtani below are mumbai nos -std code -022.cell 9819122287 cell phone 3315 noia not working. resi- 25535381/25534836 off-26598100 xtn -5546 26598450 xtn -5546" I applogize for same3 the entire was just like small kid wenting in front of an Gaurdian when he doesn't get wants his wants are , Sir Mr respected Sourabh Srivasta sirji HATS off to , I would like share my happpee moment with Mr Sundep Malhotra that U have Feather in your Mr b. Sourabh . THanks a TONSSS Home shope 18 rocks as i rock where ever I PAWAN MURLIDHAR POPTANI
I place an order No. 700782539 for Premier camera with product code: 18218, but I received Wespro camera instead of original one.
I called on customer care they told to send product back. Also I said them - who will bear courier cost they told to send fax of that courier receipt on Fax : 0120-4242415.
I can see many post regarding like this issues of received another product instead of ordered one.
I am a regular customer of Homeshop18 and much satisfied with your service in the past. However, today I'm writing with this very very disappointed mood. Because, I have ordered one product on 11th Feb with advanced paid. And it should be delivered on 18th Feb (the date was very important for me), but till now (today 19th Feb), it is not delivered. I was continues touch with your toll free contact number and some support guys are giving me bad impression and fake promises. This is truly unfair. I am not happy with some of your product service. This is for your information only. Regards
Dear Mr Sundeep, My experience with Homeshop18 has been very bitter. I had purchased a Convex portable DVD player. The product developed problems shortly which I sent for replacement. The details are as below- Complaint Number-724410 Sent for replacement - Nov-26,2008 After almost waiting for over a month for replacement, I asked for a refund. Now its been 3 months and everytime I call up customer care I get to hear the story that it will be processed in 7 to 10 working days. I never get any call back to update me on status. I have even spoken to senior guys like Himanshu and Karan but invain. I feel extremely cheated and my patience has worn out.This is nothing short of harassment and if something is not done rightaway to solve my problem, I will be left with no option but to go to consumer court. Hope that you being the CEO will address this issue. Regards Mohnish Parashar
Hi,sandeep sir I WANTED TO BE A SHOPPING GUIDE IN YOUR COMPANY HOMESHOP 18.AS I AM A REGULAR SHOPPER OF HOMESHOP 18 I HAVE NO WORD TO SAY THAT HOW HAPPY I AM.
Mera naam parveen hai, sandip ji in sab ki problem jaise hai same meri bhi wo hi complaint hai, Mr. kiran ji jaise. Poori detalis main nahi likh sakta, lekin mera service record se pata lag jayega
Dear Mr. Sundeep, My experience with Homeshop18 has been very bitter. I had purchased a GSM Handset; model is BLUE 450Z at 04.02.2009. Your invoice no is DEL-E/RET08-09//19000 The product have already problem in Display when we open the parcel. After we call regularly at SHOP 18 , they will say that please call to Customer care and when we call to customer care, they will say this is not our job, please call to shop 18. no body will give proper answer to us and every one will say this is not our related job ……. We don’t under how to replace our mobile????? Actually this is my worst experience in my life. Complaint Number-105762 If you are not interested to solve our problem will be left with no option but to go to consumer court. Hope that you being the CEO will address this issue.
Dear Mr. Malhotra, (Hope you go through the comments posted here personally.)
How are you.
I’ll not take much of your time, I actually need some help in obtaining a refund from Home Shop18.
Just that I placed an order 701016585 (suborder 71042095), was not satisfied, sent it back on 17th March, HomeShop18 Portal shows as refunded, have been given a Request Info # 1323997 for the same.
But now some 3 weeks have elapsed and your customer service team was not able to mention, what is happening to the refund.
Looking forward to an interaction from your office.
I am a regular customer of Homeshop18 and much satisfied with your service in the past. However, today I'm writing with this very very disappointed mood. Because, I have ordered one product on 2nd May 2009 with advanced paid. And it should be delivered on 10th May 2009, but till now (today 22nd May 2009), it is not delivered. I was continues touch with your toll free contact number and some support guys are giving me bad impression and fake promises. This is truly unfair. I am not happy with some of your product service. This is for your information only.
I am a regular customer of Homeshop18 and much satisfied with your service in the past. However, today I'm writing with this very very disappointed mood. Because, I have ordered one product on 2nd May 2009 with advanced paid. And it should be delivered on 10th May 2009, but till now (today 22nd May 2009), it is not delivered. I was continues touch with your toll free contact number and some support guys are giving me bad impression and fake promises. This is truly unfair. I am not happy with some of your product service. This is for your information only.
I am interested in buying Tefal Actifry through your website homeshop18.com, there are Tefal products in your website, but it does not have Tefal Actifry listed in it, eventhough as you have business dealings with Tefal can you please arrange it.
What will be the cost of it including delivery charges. I live in Hyderabad, Andhra Pradesh,India. gvan08@gmail.com
I am very sorry to say that I am not satisfied with Homeshop18.
I purchased an earing set through homeshop18 and I dislike the product. I just wanted to refund/replace the product but no one in your office is bothering to respond my query.
I use to be a very happy consumer of HS18 but it seems to me that you have lost it all. I have been participated in many programs with HS but now I am turning towards disappointment. I acctually don't know where to start it from I had an issue with the Body Care product which was bought on April I did not get any result so tried to return it. Called up HS try to return that product but no one was even interested in my problem I got atleast 8-9 complaint numbers but nothing happened ultimately so I forgot it. Lately I got bought a mobile of Sigmatel from HS again but could not use it so gave it back to HS. I first called up HS there was a girl called Arpita who was argueeing with me and was such arogent that as if I have commited a crime and I straight way spoke to her supervizor named Puja and she was quite helpful to give the TNT qurier and the address where I have to send my product at chandni chowk. I have send it to them and called to HS cc back. There I was again giving a number which is 1930388 and I am asked to wait till next 14days. This time I am really taking this matter very seriously and if it I don't get my money back within next 10days then I am going to take further step. Because you guys has always promised and has gurented always that there is a very easy way to avail to money back offers but when the time comes it dose not looks easy to me at all. My mobile no- 9911950339 And you will have all such information in my profile which you have in your system. There is a very least option that this letter is even gonna be read by you I know the fact But I will be still awaiting for your reply,
I am a returning customer to Homeshop. I have placed orders worth more than Rs. 10000/-. However, unfortunately below mentioned order number has still not been delivered, even though the order was placed on 17th of September and payment was credited to you by 26th Sep. Every time, we call back; we get a different story.
Contact 1 : We havn't recd your money. (Even though it was already sent). Contact 2 : We received your money, but you will receive the product in another 4-5 days. Contact 3 : Some one will come over to collect the cash from you. Contact 4 : We received your money and it all is packed and ready to be shipped out by the evening or next morning. Contact 5 : The product is in back log and will get delivered to you in another 8-10 working days.
Frankly Mr. Sundeep; I dint loose the cool at the delay, but the contradictory statements of the support and customer staff is what takes me away from this company. People are not ready to acknowledge the lack of information and no one seems to take the accountability for such cases. And often when your staff doesn't has the answers, they do get offended.
Request your intervention.
Order Number : 701642477 Name of the last person on support: Alok Kumar (TL)
Dear Mr Sandep I had Purchase a DVD player from HS 18 but the product delivered to me was not working, i complaint for the same & was guided to sent back the product and we will refund the amount , i had couried the product at the said address but till date my refund is not isued please look into the matter
hello sir i placed order for kenster juice mixer and japan my order number is 701645965 i paid cash amount rs 1790 on sep 23 till know product is not delivered pls refund and your call center personal are telling stock over and we will give other brand these is worst part kenster an internal company and inasale is local compnay
To start with I would like to congratulate you on progress of your business. I am also your customer and looking for long association with you. But I would like to share my experience with your customer care support. I had booked Reebok combo and with that 50% money back coupons are promised and which are to be delivered within 7 days of delivery of the product. But even after making so many follow-ups there is no concrete actions from your end. Customer care people response is so pathetic as if I am asking for some charity. I had informed twice that I want more products before Holi but it has no impact. Till date after 25 days of receiving the product I haven’t received the coupons. Request u to pl intervene Dear Mr Malhotra,
To start with I would like to congratulate you on progress of your business. I am also your customer and looking for long association with you. But I would like to share my experience with your customer care support. I had booked Reebok combo and with that 50% money back coupons are promised and which are to be delivered within 7 days of delivery of the product. But even after making so many follow-ups there is no concrete actions from your end. Customer care people response is so pathetic as if I am asking for some charity. I had informed twice that I want more products before Holi but it has no impact. Till date after 25 days of receiving the product I haven’t received the coupons. Request u to pl intervene
I am Neeraj Patel from Bangalore I bought duel SIM mobile product code 45049(Airfone Duel SIM Flip 29i) and received the product on 28-Feb-2010.My order number is 702912435. The product worked for 2-3 days and then development an issue of invalid SIM. The Customer care representative confirmed that its due to IMEI number issue in the product and confirmed that product will be replaced with in 24 hrs of receiving the faulty product. She also confirmed that courier person will come to collect the product by next day.
I had to call customer care again as no one came to collect the product this time the customer care representative gave me the TNT courier contact number with my customer code and asked me to send the product.
I received a call from some local vendor at Bangalore that bring your product to our service center and we will what we can do about it. I again contact the customer care and the person informed me that we cannot send the replaced product next 15 days or you take this product to local vendor for repair. I was not ready to go to this local vendor 1. I didn’t not trust if this is authorized vendor 2. He is very far from my place. So I informed customer care person that I am sending back the product to new Delhi address and I need the replacement ASAP as I am not able to use the product. I couriered the product on 13-Mar-09
I received the product on 23-Mar-2010 with broken screen and the mobile is not even starting.
I am very much disappointed with HOMESHOP18 first you gave me a defective product (IMEI number issue). Then I have to call customer care multiple time to report issue and now you send us a product which is broken. How you expect customer to trust you. How can u expect to give a positive feedback for you. I am just waiting if I get my issues corrected
Hello Sandeep, I have a concerns and I am dealing with it from Feb 2010, I have ordered a Microwave oven on Jan 22nd 2010 and I got a message saying its been canceled, I called customer care and they confirmed the cancellation and also they informed that the amount will not be deducted from my account, However I received a mail saying that the package is ready and will receive on 22nd Feb, I got a call from courier service and I did not accepted that Order but I was been charged and I have paid 2 EMI'S for the product which I have not received, And I have made somany calls for refund and every time they ask me to wait for 96 hours, I am very frustrated with the service, I need my money to be refunded and also need compensation for the money which I have spent calling you people since 2 months.
MY SELF ANIL KUMAR FROM STATE PUNJAB CITY PHAGWARA DISTT KAPURTHLA . I HAVE PLACED A ORDER WITH YOU ON 22 MAY ORDER NUMBER 703910496. I HAD ALSO MADE PAYMENT OF 3699 ON 28 MAY .BUT STILL I HAVE NOT RECEIVED THE PRODUCT .REGULARY I USED TO CALL AT YOUR CUSTOMER CARE CENTRE BUT NEVER I HAD RECEIVED AN STATIISFACTORY ANSWER EVEN I HAVE TALKED TO SUPERVISOR BUT THEY HAVE ALSO FAILED TO STATISFISED ME . THAT TYPE OD fuck SERVICE YOU PROVIDE TO CUSTOMER. ONE MONTH HAD PASSED AND I HAVE NOT RECEIVED THE PRODUCT . EVEN I SAID I WANT MY MONEY BACK THEY REFUSE TO REFUND MY MONEY . BEING A HUMAN BEING I ALERT ALLL CUSTOMER TO NOT DO THE SHOPPING WITH HOMESHOP 18 .THEY CHEAT AND EMBRASSSES THE CUSTMOR BY USING ABUSEIVE LANGAGUE THE SUPERVISOR LIKE KAMALJEET ABHISHEK ALOK THEY USES ABUSIVE LANGAGUE WHEN EVER I USED TO CALL THEM .HOME SHOP IS BIG FAKE COMPANY WHICH JUST TRAP THE CUST0MER ON REGULARY BASIS .SANDEEP IF U ARE MAN THEN REPLY TO MY THIS BOLG .
I now dont see my previous interactions with your team in my login on homeshop18.com web page. What happended to it? Is it that it will taken away if the product expires? Also, the problem is still not resolved. It is ongoing from 2 months. Now, that the product has expired. I don’t see your team actively helping me.
Firstly, please train your customer service team for soft-skills. I dont think they can retain many customers if they talk in the manner they do. I have been in the customer service domain for around 15 years and more...
Now, that the problem is still around with my mobile I was expecting a refund for the same. The team whom I spoke to told me that my warranty period has expired and hence I will not receive the refund. I have been asking for refund before the mobile expiry period. They never talked about this then..Now that the warranty has expired, I am told as if your team is doing a great free favour to me. I dont need any favour. FIX THE PROBLEM. IF NOT REFUND THE MONEY. I know Rs. 6000 may not be a great amt. to you, but it is for me.
I am, however, sending the mobile again, please note this is the 4th time I am sending it. I AM FED UP OF THE INTERACTIONS AND COMMUNICATIONS. HOW LONG CAN IT GO ON. I will make this communication to other forums who can address my issues or concerns if that means going to legal/press. DO NOT TAKE THIS LIGHTLY, I AM PRETTY SERIOUS ABOUT THIS CHARGE.
I am throughly disappointed and appaled by your service and product. It is a waste of my time and your time too. Never will recommend your product to any one and will share this experience with everyone.
Currently, one of the manager, Raj from your service center told me to send this again. For one last time. I will send it...let me see the result. I am really fed up...
Suresh R Kumar ORDER NO:702300829 SUBORDER NO: 72392687
dear sandeep sir meera naam mithu das hyd me reheti hu mei home shop18 se kai product le chuki hu par 3 product mujhe pasand na aane se meine return kia jinme se do product ka paisa mujhee mil gaya par ek product yani Cristal cutter ka paisa nehi mila 6th july ko TNT corear me bheji thi jo 8 th july me koi jinit naam ki vyati ne receive kia par mei phone kar karke thak gai ab tak mera paisa vapas nehi mila.so plsssssss help me if u can...
dear sandeep sir meera naam mithu das hyd me reheti hu mei home shop18 se kai product le chuki hu par 3 product mujhe pasand na aane se meine return kia jinme se do product ka paisa mujhee mil gaya par ek product yani Cristal cutter ka paisa nehi mila 6th july ko TNT corear me bheji thi jo 8 th july me koi jinit naam ki vyati ne receive kia par mei phone kar karke thak gai ab tak mera paisa vapas nehi mila.so plsssssss help me if u can...my order number 704306264 my complain no. 5844446 my phone no.9885673612.... THANK YOU
Damaged Product I have purchased Whirlpool Microwave Oven through HomeShop 18 online. While before ordering the product i have enquired about money back for this product and they confirmed that I will get my money back incase I am not satisfied with the product, So based on their words I have placed order to buy. They have shipped the product through Blue Dart courier on 7th Oct 2010, I received the product through Courier today 7th Oct 2010 but the box is damaged outside when I opened the pack and found the Front door Glass entirely broken.
I had called HomeShop 18 and registered the compliant on the same day (61047503) to get the replacement, they said they will inturn speak to their counterpart to replace the damanged product, but till now I havent got any reply from them about my replacement. Every day when I called them they are saying still they are awaiting for the response from their counterpart for this particular product. So I have given the deadline of 15th Oct 2010 to get replacement (OR) I want my money back. Even today when I called them to know the status they are not even bother to listen my words about it. So I have asked them to process my money back, they started telling for Whirlpool product there is NO money back.
Imagine yourself living in US and wanting to send some birthday present to your beloved niece in India. You select happily a TV Video Game and a Remote control Car from HomeShop18.
And when you are waiting a thankyou call from back home you receive a call from your beloved niece saying " The car tyres are twisted and Video game is not working either" . My personal question to you Mr. Sandeep: How would you feel then? Would you not consider to sue Homeshop18 or kill either yourself or the owner.
Over and above when you call the customer 'care', Mr Karan Sharma, supervisor customer 'care', says nothing can be done and do whatever you want. Go to court go to Consumer Forum.
Such a bad experience I had with your company, i cant explain in words.
If you are a human being and reading this comment, I request you to please ensure this does not happens in future with other customers.
With No Regards and No Thanks, Shaurya Agarwal, USA.
Details of products if you want::
Order Number: 903454103 E-Mail : iitg.shaurya@gmail.com
33 comments:
Hi Sundeep, Though I was searching for your contact for a business deal but I honestly found it pretty interesting and speaks of your valuable strengths.
Hi,Sir Mr Sundeep,
I am Pawan Poptani, resiend chembur, Mumbai,Proud Citizen of INDIA, I am recieved Samsung E250 cell on prompt basisi higly Disassstisssfieeefd Customeerrr of HOMESHOP18,,,,, I was told That i would recieve a SILVER colour piece i recived a BLACK I hate hate HATE HATE HATE &&&&&& HATe Black colour.... I want a SILVER piece or lese refund my mony with interset swweertg simple solution for my problem PLEASSSSSSSSEEEEEEEEEE ANY BODY READ THIS FWD TO MR SUNDEEP MALOHTRA.......
Rgds
Pawan POtani
below are mumbai nos -std code -022.cell 9819122287 cell phone 3315 noia not working.
resi- 25535381/25534836
off-26598100 xtn -5546
26598450 xtn -5546
Hello Mr Sundeep Malhotra,
I have one complaint number 386663 on homeshop18,all your promises seams to be fake the complaint is not yet attended by any one since last 1.5 months time and i chassing with your service team the call center number 18001800918, every executives (Alok, Asahi,Garima) is noting and saying "not problem sir, we have forwarded your complaint and the product will be replaced or you will be refunded the money in full."
Ashish, Alok "Our technical people will call you in next 72 hrs....."
Garima said "within 2 hrs you will a call"
72 hrs, 2 hrs , by evening etc, but its more than 72 days over the complint is not listen and no solution is provided as now.
I am surprised that such a big brand from the great family of TV18 CNBC.
Please find some time and do focus on what customers are saying.
With No thanks and no Regards
Kiran Sanam
09850001821
Dear homeshop18's customer's,i m working with homeshome18 from year back and i saw every customer is happy with the services of my company hs18,i got so much good experience with the cust who are shopping with my company from last 2 years,i can named those customer's but its a huge and giganic list,infact our back-end dept. is woking with us on our operation floor with mr. saurabh srivastave,we have assigned new good team who is handling existing cust's queries and solving their complaint hand to hand,but i agreed 100% cust's are not happy but 98% cust's are happy,and i think its good ratio,,,,,,so dear dissatisfy and frustrated existing cust's keep patience make call between 9 am to 9 pm talk with cust. care and get the date to resolve ur complaint,,,,,and i m personally assuring u,you people will get resolution with the time period to be given....thanks to give ur attention to read this truth
regards
karan singh
Dear homeshop18's customer's,i m working with homeshome18 from year back and i saw every customer is happy with the services of my company hs18,i got so much good experience with the cust who are shopping with my company from last 2 years,i can named those customer's but its a huge and giganic list,infact our back-end dept. is woking with us on our operation floor with mr. saurabh srivastave,we have assigned new good team who is handling existing cust's queries and solving their complaint hand to hand,but i agreed 100% cust's are not happy but 98% cust's are happy,and i think its good ratio,,,,,,so dear dissatisfy and frustrated existing cust's keep patience make call between 9 am to 9 pm talk with cust. care and get the date to resolve ur complaint,,,,,and i m personally assuring u,you people will get resolution with the time period to be given....thanks to give ur attention to read this truth
regards
karan singh
Its in Regards with my comment put on 14 novemeber "Hi,Sir Mr Sundeep,
I am Pawan Poptani, resiend chembur, Mumbai,Proud Citizen of INDIA, I am recieved Samsung E250 cell on prompt basisi higly Disassstisssfieeefd Customeerrr of HOMESHOP18,,,,, I was told That i would recieve a SILVER colour piece i recived a BLACK I hate hate HATE HATE HATE &&&&&& HATe Black colour.... I want a SILVER piece or lese refund my mony with interset swweertg simple solution for my problem PLEASSSSSSSSEEEEEEEEEE ANY BODY READ THIS FWD TO MR SUNDEEP MALOHTRA.......
Rgds
Pawan POtani
below are mumbai nos -std code -022.cell 9819122287 cell phone 3315 noia not working.
resi- 25535381/25534836
off-26598100 xtn -5546
26598450 xtn -5546" I applogize for same3 the entire was just like small kid wenting in front of an Gaurdian when he doesn't get wants his wants are , Sir Mr respected Sourabh Srivasta sirji HATS off to , I would like share my happpee moment with Mr Sundep Malhotra that U have Feather in your Mr b. Sourabh . THanks a TONSSS Home shope 18 rocks as i rock where ever I PAWAN MURLIDHAR POPTANI
I place an order No. 700782539 for Premier camera with product code: 18218, but I received Wespro camera instead of original one.
I called on customer care they told to send product back. Also I said them - who will bear courier cost they told to send fax of that courier receipt on Fax : 0120-4242415.
I can see many post regarding like this issues of received another product instead of ordered one.
Jatin Madani - 9904086854
Dear Mr. Sundeep,
I am a regular customer of Homeshop18 and much satisfied with your service in the past. However, today I'm writing with this very very disappointed mood. Because, I have ordered one product on 11th Feb with advanced paid. And it should be delivered on 18th Feb (the date was very important for me), but till now (today 19th Feb), it is not delivered. I was continues touch with your toll free contact number and some support guys are giving me bad impression and fake promises. This is truly unfair. I am not happy with some of your product service. This is for your information only.
Regards
BN Nair
Dear Mr Sundeep,
My experience with Homeshop18 has been very bitter. I had purchased a Convex portable DVD player. The product developed problems shortly which I sent for replacement. The details are as below-
Complaint Number-724410
Sent for replacement - Nov-26,2008
After almost waiting for over a month for replacement, I asked for a refund. Now its been 3 months and everytime I call up customer care I get to hear the story that it will be processed in 7 to 10 working days. I never get any call back to update me on status. I have even spoken to senior guys like Himanshu and Karan but invain.
I feel extremely cheated and my patience has worn out.This is nothing short of harassment and if something is not done rightaway to solve my problem, I will be left with no option but to go to consumer court.
Hope that you being the CEO will address this issue.
Regards
Mohnish Parashar
Hi,sandeep sir
I WANTED TO BE A SHOPPING GUIDE IN YOUR COMPANY HOMESHOP 18.AS I AM A REGULAR SHOPPER OF HOMESHOP 18 I HAVE NO WORD TO SAY THAT HOW HAPPY I AM.
sir, I want to be a shopping guide of hs18
Hi,
Dear Sandeep ji
Mera naam parveen hai, sandip ji in sab ki problem jaise hai same meri bhi wo hi complaint hai, Mr. kiran ji jaise. Poori detalis main nahi likh sakta, lekin mera service record se pata lag jayega
please sir aap is ko sort out karwa dijiye.
Complaints, Fake Commitment, Neglegence of duty
Parveen Kumar Keskar
09876520447
09988277877
parveenkeskar@gmail.com
Dear Mr. Sundeep,
My experience with Homeshop18 has been very bitter. I had purchased a GSM Handset; model is BLUE 450Z at 04.02.2009.
Your invoice no is DEL-E/RET08-09//19000
The product have already problem in Display when we open the parcel.
After we call regularly at SHOP 18 , they will say that please call to Customer care and when we call to customer care, they will say this is not our job, please call to shop 18. no body will give proper answer to us and every one will say this is not our related job …….
We don’t under how to replace our mobile?????
Actually this is my worst experience in my life.
Complaint Number-105762
If you are not interested to solve our problem will be left with no option but to go to consumer court.
Hope that you being the CEO will address this issue.
Regards
Rajendra Jadhav.
Dear Mr. Malhotra,
(Hope you go through the comments posted here personally.)
How are you.
I’ll not take much of your time, I actually need some help in obtaining a refund from Home Shop18.
Just that I placed an order 701016585 (suborder 71042095), was not satisfied, sent it back on 17th March, HomeShop18 Portal shows as refunded, have been given a Request Info # 1323997 for the same.
But now some 3 weeks have elapsed and your customer service team was not able to mention, what is happening to the refund.
Looking forward to an interaction from your office.
Kind regards,
Sundeep Malhotra
Hi Mr. Sundeep.
I think the answer to the last question was the best. Lonliness tells you the you are the leader!
Take Care
(I'll prefer not to disclose my name)
Dear Mr. Sundeep,
I am a regular customer of Homeshop18 and much satisfied with your service in the past. However, today I'm writing with this very very disappointed mood. Because, I have ordered one product on 2nd May 2009 with advanced paid. And it should be delivered on 10th May 2009, but till now (today 22nd May 2009), it is not delivered. I was continues touch with your toll free contact number and some support guys are giving me bad impression and fake promises. This is truly unfair. I am not happy with some of your product service. This is for your information only.
Dear Mr. Sundeep,
I am a regular customer of Homeshop18 and much satisfied with your service in the past. However, today I'm writing with this very very disappointed mood. Because, I have ordered one product on 2nd May 2009 with advanced paid. And it should be delivered on 10th May 2009, but till now (today 22nd May 2009), it is not delivered. I was continues touch with your toll free contact number and some support guys are giving me bad impression and fake promises. This is truly unfair. I am not happy with some of your product service. This is for your information only.
I am interested in buying Tefal Actifry through your website homeshop18.com, there are Tefal products in your website, but it does not have Tefal Actifry listed in it, eventhough as you have business dealings with Tefal can you please arrange it.
What will be the cost of it including delivery charges. I live in Hyderabad, Andhra Pradesh,India.
gvan08@gmail.com
Dear Mr. Sundeep,
I am very sorry to say that I am not satisfied with Homeshop18.
I purchased an earing set through homeshop18 and I dislike the product. I just wanted to refund/replace the product but no one in your office is bothering to respond my query.
My order details are
Sub Order Number
1701254539
Hope you will see the thing
Dear Mr. Malhotra,
I use to be a very happy consumer of HS18 but it seems to me that you have lost it all. I have been participated in many programs with HS but now I am turning towards disappointment. I acctually don't know where to start it from I had an issue with the Body Care product which was bought on April I did not get any result so tried to return it. Called up HS try to return that product but no one was even interested in my problem I got atleast 8-9 complaint numbers but nothing happened ultimately so I forgot it. Lately I got bought a mobile of Sigmatel from HS again but could not use it so gave it back to HS. I first called up HS there was a girl called Arpita who was argueeing with me and was such arogent that as if I have commited a crime and I straight way spoke to her supervizor named Puja and she was quite helpful to give the TNT qurier and the address where I have to send my product at chandni chowk. I have send it to them and called to HS cc back. There I was again giving a number which is 1930388 and I am asked to wait till next 14days.
This time I am really taking this matter very seriously and if it I don't get my money back within next 10days then I am going to take further step. Because you guys has always promised and has gurented always that there is a very easy way to avail to money back offers but when the time comes it dose not looks easy to me at all. My mobile no- 9911950339
And you will have all such information in my profile which you have in your system. There is a very least option that this letter is even gonna be read by you I know the fact But I will be still awaiting for your reply,
Thanks Regards
Poulami
Hello Sir,
I am a returning customer to Homeshop. I have placed orders worth more than Rs. 10000/-. However, unfortunately below mentioned order number has still not been delivered, even though the order was placed on 17th of September and payment was credited to you by 26th Sep. Every time, we call back; we get a different story.
Contact 1 : We havn't recd your money. (Even though it was already sent).
Contact 2 : We received your money, but you will receive the product in another 4-5 days.
Contact 3 : Some one will come over to collect the cash from you.
Contact 4 : We received your money and it all is packed and ready to be shipped out by the evening or next morning.
Contact 5 : The product is in back log and will get delivered to you in another 8-10 working days.
Frankly Mr. Sundeep; I dint loose the cool at the delay, but the contradictory statements of the support and customer staff is what takes me away from this company. People are not ready to acknowledge the lack of information and no one seems to take the accountability for such cases. And often when your staff doesn't has the answers, they do get offended.
Request your intervention.
Order Number : 701642477
Name of the last person on support: Alok Kumar (TL)
Thanks & Regards
Ashish Sharma
Dear Mr Sandep
I had Purchase a DVD player from HS 18 but the product delivered to me was not working, i complaint for the same & was guided to sent back the product and we will refund the amount , i had couried the product at the said address but till date my refund is not isued please look into the matter
REgards
Rohit Pethkar@09893049758
Dear Mr Sandeep M
I am the highly dissat customer of HS 18 please sent a test mail at rpethkar@gmail.com so that i can mail u my complaint n details
Rohit Pethkar
9893049758
hello sir i placed order for kenster juice mixer and japan my order number is 701645965 i paid cash amount rs 1790 on sep 23 till know product is not delivered pls refund and your call center personal are telling stock over and we will give other brand these is worst part kenster an internal company and inasale is local compnay
Dear Mr Malhotra,
To start with I would like to congratulate you on progress of your business. I am also your customer and looking for long association with you. But I would like to share my experience with your customer care support.
I had booked Reebok combo and with that 50% money back coupons are promised and which are to be delivered within 7 days of delivery of the product. But even after making so many follow-ups there is no concrete actions from your end. Customer care people response is so pathetic as if I am asking for some charity. I had informed twice that I want more products before Holi but it has no impact. Till date after 25 days of receiving the product I haven’t received the coupons.
Request u to pl intervene
Dear Mr Malhotra,
To start with I would like to congratulate you on progress of your business. I am also your customer and looking for long association with you. But I would like to share my experience with your customer care support.
I had booked Reebok combo and with that 50% money back coupons are promised and which are to be delivered within 7 days of delivery of the product. But even after making so many follow-ups there is no concrete actions from your end. Customer care people response is so pathetic as if I am asking for some charity. I had informed twice that I want more products before Holi but it has no impact. Till date after 25 days of receiving the product I haven’t received the coupons.
Request u to pl intervene
Rgs,
Atul Malhotra
9815504227
Hi Mr. Sandeep,
I am Neeraj Patel from Bangalore I bought duel SIM mobile product code 45049(Airfone Duel SIM Flip 29i) and received the product on 28-Feb-2010.My order number is 702912435. The product worked for 2-3 days and then development an issue of invalid SIM. The Customer care representative confirmed that its due to IMEI number issue in the product and confirmed that product will be replaced with in 24 hrs of receiving the faulty product. She also confirmed that courier person will come to collect the product by next day.
I had to call customer care again as no one came to collect the product this time the customer care representative gave me the TNT courier contact number with my customer code and asked me to send the product.
I received a call from some local vendor at Bangalore that bring your product to our service center and we will what we can do about it.
I again contact the customer care and the person informed me that we cannot send the replaced product next 15 days or you take this product to local vendor for repair. I was not ready to go to this local vendor 1. I didn’t not trust if this is authorized vendor 2. He is very far from my place. So I informed customer care person that I am sending back the product to new Delhi address and I need the replacement ASAP as I am not able to use the product. I couriered the product on 13-Mar-09
I received the product on 23-Mar-2010 with broken screen and the mobile is not even starting.
I am very much disappointed with HOMESHOP18 first you gave me a defective product (IMEI number issue). Then I have to call customer care multiple time to report issue and now you send us a product which is broken. How you expect customer to trust you. How can u expect to give a positive feedback for you.
I am just waiting if I get my issues corrected
Hello Sandeep, I have a concerns and I am dealing with it from Feb 2010, I have ordered a Microwave oven on Jan 22nd 2010 and I got a message saying its been canceled, I called customer care and they confirmed the cancellation and also they informed that the amount will not be deducted from my account, However I received a mail saying that the package is ready and will receive on 22nd Feb, I got a call from courier service and I did not accepted that Order but I was been charged and I have paid 2 EMI'S for the product which I have not received, And I have made somany calls for refund and every time they ask me to wait for 96 hours, I am very frustrated with the service, I need my money to be refunded and also need compensation for the money which I have spent calling you people since 2 months.
My contact Number :- 9966627251 / 9030146003
HI
SANDEEP MALHOTRA
MY SELF ANIL KUMAR FROM STATE PUNJAB CITY PHAGWARA DISTT KAPURTHLA . I HAVE PLACED A ORDER WITH YOU ON 22 MAY ORDER NUMBER 703910496. I HAD ALSO MADE PAYMENT OF 3699 ON 28 MAY .BUT STILL I HAVE NOT RECEIVED THE PRODUCT .REGULARY I USED TO CALL AT YOUR CUSTOMER CARE CENTRE BUT NEVER I HAD RECEIVED AN STATIISFACTORY ANSWER EVEN I HAVE TALKED TO SUPERVISOR BUT THEY HAVE ALSO FAILED TO STATISFISED ME . THAT TYPE OD fuck SERVICE YOU PROVIDE TO CUSTOMER. ONE MONTH HAD PASSED AND I HAVE NOT RECEIVED THE PRODUCT . EVEN I SAID I WANT MY MONEY BACK THEY REFUSE TO REFUND MY MONEY . BEING A HUMAN BEING I ALERT ALLL CUSTOMER TO NOT DO THE SHOPPING WITH HOMESHOP 18 .THEY CHEAT AND EMBRASSSES THE CUSTMOR BY USING ABUSEIVE LANGAGUE THE SUPERVISOR LIKE KAMALJEET ABHISHEK ALOK THEY USES ABUSIVE LANGAGUE WHEN EVER I USED TO CALL THEM .HOME SHOP IS BIG FAKE COMPANY WHICH JUST TRAP THE CUST0MER ON REGULARY BASIS .SANDEEP IF U ARE MAN THEN REPLY TO MY THIS BOLG .
WITH NO REGARD
ANIL
Hello Homeshop18 team:
I now dont see my previous interactions with your team in my login on homeshop18.com web page. What happended to it? Is it that it will taken away if the product expires? Also, the problem is still not resolved. It is ongoing from 2 months. Now, that the product has expired. I don’t see your team actively helping me.
Firstly, please train your customer service team for soft-skills. I dont think they can retain many customers if they talk in the manner they do. I have been in the customer service domain for around 15 years and more...
Now, that the problem is still around with my mobile I was expecting a refund for the same. The team whom I spoke to told me that my warranty period has expired and hence I will not receive the refund. I have been asking for refund before the mobile expiry period. They never talked about this then..Now that the warranty has expired, I am told as if your team is doing a great free favour to me. I dont need any favour. FIX THE PROBLEM. IF NOT REFUND THE MONEY. I know Rs. 6000 may not be a great amt. to you, but it is for me.
I am, however, sending the mobile again, please note this is the 4th time I am sending it. I AM FED UP OF THE INTERACTIONS AND COMMUNICATIONS. HOW LONG CAN IT GO ON. I will make this communication to other forums who can address my issues or concerns if that means going to legal/press. DO NOT TAKE THIS LIGHTLY, I AM PRETTY SERIOUS ABOUT THIS CHARGE.
I am throughly disappointed and appaled by your service and product. It is a waste of my time and your time too. Never will recommend your product to any one and will share this experience with everyone.
Currently, one of the manager, Raj from your service center told me to send this again. For one last time. I will send it...let me see the result. I am really fed up...
Suresh R Kumar
ORDER NO:702300829
SUBORDER NO: 72392687
dear sandeep sir meera naam mithu das hyd me reheti hu mei home shop18 se kai product le chuki hu par 3 product
mujhe pasand na aane se meine return kia jinme se do product ka paisa mujhee mil gaya par ek product yani Cristal cutter ka paisa nehi mila 6th july ko TNT corear me bheji thi jo 8 th july me koi jinit naam ki vyati ne receive kia par mei phone kar karke thak gai ab tak mera paisa vapas nehi mila.so plsssssss help me if u can...
dear sandeep sir meera naam mithu das hyd me reheti hu mei home shop18 se kai product le chuki hu par 3 product
mujhe pasand na aane se meine return kia jinme se do product ka paisa mujhee mil gaya par ek product yani Cristal cutter ka paisa nehi mila 6th july ko TNT corear me bheji thi jo 8 th july me koi jinit naam ki vyati ne receive kia par mei phone kar karke thak gai ab tak mera paisa vapas nehi mila.so plsssssss help me if u can...my order number 704306264 my complain no. 5844446 my phone no.9885673612.... THANK YOU
Damaged Product
I have purchased Whirlpool Microwave Oven through HomeShop 18 online. While before ordering the product i have enquired about money back for this product and they confirmed that I will get my money back incase I am not satisfied with the product, So based on their words I have placed order to buy. They have shipped the product through Blue Dart courier on 7th Oct 2010, I received the product through Courier today 7th Oct 2010 but the box is damaged outside when I opened the pack and found the Front door Glass entirely broken.
I had called HomeShop 18 and registered the compliant on the same day (61047503) to get the replacement, they said they will inturn speak to their counterpart to replace the damanged product, but till now I havent got any reply from them about my replacement. Every day when I called them they are saying still they are awaiting for the response from their counterpart for this particular product. So I have given the deadline of 15th Oct 2010 to get replacement (OR) I want my money back. Even today when I called them to know the status they are not even bother to listen my words about it. So I have asked them to process my money back, they started telling for Whirlpool product there is NO money back.
Product Shipped from: 3/3 PV Shetty Warehouse Complex, Pattangere, Rajarajeshwari Nagar, Bangalore
TAX Invoice No: 1204874075
Date: 05 th Oct 2010
Delivery No: 1264710696
Product: Whirlpool Magicook 25G
Model Code: 11753
S No: CNC103506958
Could yoy please help me to get my money back (Or) at the worst case to get the replacement of the damaged product
Dear Mr. Sandeep Malhotra,
Imagine yourself living in US and wanting to send some birthday present to your beloved niece in India. You select happily a TV Video Game and a Remote control Car from HomeShop18.
And when you are waiting a thankyou call from back home you receive a call from your beloved niece saying " The car tyres are twisted and Video game is not working either" . My personal question to you Mr. Sandeep: How would you feel then? Would you not consider to sue Homeshop18 or kill either yourself or the owner.
Over and above when you call the customer 'care', Mr Karan Sharma, supervisor customer 'care', says nothing can be done and do whatever you want. Go to court go to Consumer Forum.
Such a bad experience I had with your company, i cant explain in words.
If you are a human being and reading this comment, I request you to please ensure this does not happens in future with other customers.
With No Regards and No Thanks,
Shaurya Agarwal,
USA.
Details of products if you want::
Order Number: 903454103
E-Mail : iitg.shaurya@gmail.com
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